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Terms of Service

Last updated: 15.10.2026 · Effective: 15.10.2026 · Version 2.25 (self-hosted; replaces the terms previously hosted by iubenda)

1. Who we are, and who these terms are for

These terms are an agreement between you and Meridian SEO, LLC, a New York limited liability company at 157 Columbus Ave Floor 4, New York, NY 10023 ("Meridian", "we"). They cover the website meridianseo.ai, the Meridian platform you sign in to, and everything we sell or provide through them.

Meridian is for businesses. By using it you confirm that you are at least 18, that you are using it for a business, and that you have authority to accept these terms for that business. If you sign a written services agreement with us, that agreement controls where it differs from these terms; these terms fill in everything it does not cover.

Our written agreements are signed electronically, on the agreement page: you type your full name and tick the box that says you agree. The name you type is your electronic signature and has the same force as a handwritten one, under the U.S. federal E-SIGN Act and New York law. We email a signed copy to you and keep one ourselves, and the agreement records the version of the text you signed.

1.1 The affiliate program

If you apply to our affiliate program, and each time you accept a commission from it, you accept these terms and the rules below, together with the program terms on the affiliates page.

• Promote Meridian honestly. Describe what we sell the way we describe it. Do not promise a ranking, traffic, leads or revenue (Section 8), do not describe anything we sell as costing nothing, and do not quote a price we have not given you in writing.
• Referral information is confidential. What we show you about your referrals, which customers signed up through your link and any detail we add to that later, such as the name of the customer's business, is given to you only so that you can follow your own referrals and the commissions that come from them. Keep it to yourself: do not share it with anyone, and do not contact a referred customer about Meridian's service yourself. Meridian looks after its customers; your part ends with the referral.
• Commissions. The rate and the way commissions are released are stated in the program terms on the affiliates page. A commission is paid only on money Meridian has actually collected from the customer you referred, only after the hold period stated there, and only once your tax form is on file. If that money is refunded or the customer stops paying, the commission on it is not owed.
• If you break these rules, we end your affiliate account and tell you why. Any commission not yet paid is held, and it may be forfeited.

2. What we sell

The current offers, with prices, are on the pricing page:

• the Website AI Assessment ($1,000): an automated, 100% AI-generated report on your website, delivered at a private report link and generated once your payment is confirmed. That is ordinarily within minutes where our checkout confirms the payment automatically, and once Meridian has confirmed it by hand where it cannot (Refund Policy, Section 5). It includes a Revenue Leak Report built automatically, in the same run, from the public Google reviews of your business, with no separate wait, and it is followed within a guaranteed 72 hours of that delivery by a Google Business Profile Report prepared by Meridian's owner, plus a follow-up call. The assessment also includes an in-depth SEO audit: keyword research for your business, a comparison with up to three competitors you name on the order form, a technical SEO review and a gap analysis. Meridian's owner prepares it by hand, with AI tools assisting, and sends it to the email address on your order within 21 days of the day your report is delivered (calendar days). It may also include a short recorded video walkthrough of the critical areas of your website, in which he explains them in plain words, sent with the audit as a file or a private link; a video is possible but not promised. The 72 hours above apply to the Google Business Profile Report only; the 21 days are separate. An assessment paid for before 09.30.2026 keeps the 48 hours it was sold with. It is the one purchase on this website that needs no signed agreement, and we take a limited number of them each month (below);
• the 90-Day Evaluation: three months of implementing that roadmap, billed monthly inside a fixed term, never auto-renewed;
• the Foundation Build (priced after your 90-Day Evaluation, once we have researched your competitors and market, and stated in your written agreement): a website built to rank on Google and in AI search in English, Spanish and French, Google Business Profile set up and optimized, a CRM with AI agents, and the website chat assistant. It takes six weeks and is paid half at signing and half at launch approval;
• the Signature Build ($40,000): everything in the Foundation Build plus one premium custom-built system for your business, scoped in writing before the deposit, with staff training. It takes eight to ten weeks and is paid half at signing and half at launch approval;
• the Done-For-You project: a bespoke website, custom system and year-one program, with projects starting at $100,000 per location and category exclusivity (Section 5);
• the Signature Brand Film and video production, quoted per project;
• creative production, for now product photos, for clients who hire us through a freelance marketplace (today, Upwork), priced per job there; for these jobs the marketplace's contract between you and us is the agreement, and its payment terms apply;
• the Harlem one-page website, a one-time build with twelve months of hosting included;
• the Meridian platform: the dashboard tools that come with an engagement: CRM, AI agents, the booking calendar, the AI receptionist, the concierge chat, hosting, and the rest.

$1,000 of the Website AI Assessment fee is credited toward whatever you do next. The credit is applied once, and it is $1,000 whatever price you paid: all of the fee at the $1,000 Founders price, and $1,000 of it at any higher price (Section 4). A refunded assessment carries no credit. The in-depth SEO audit is analysis and recommendations for you to act on; it is not a promise of any ranking, traffic, leads or revenue (Section 8), and it can be refunded if you ask within a short window set out in the Refund Policy, Section 5. We limit the number of Website AI Assessments we take each calendar month, currently 20, so that every Google Business Profile Report can be prepared on time. The limit is checked when you send the order form, against the payments we have confirmed so far that month; orders already under way when a month fills are still taken, so a month can end above the limit. When a month is full, sending the order form puts you on a waitlist instead of taking you to checkout: no order is created, nothing is charged, and we email you personally, not by an automatic message, when we can take your order. An assessment you have already paid for is never moved to the waitlist. Each engagement other than the Website AI Assessment or a creative job through a marketplace is documented in a written proposal and a signed agreement that states its own scope, schedule, payment terms and refund terms. Prices can change for future purchases; a price you already paid or signed for does not change. Plans we no longer sell continue for the customers who bought them under the terms they signed.

3. Accounts

• Give us accurate information and keep it current. Keep your password to yourself; you are responsible for what happens under your login.
• One login can hold several businesses. Each business's data stays separate, and the person who owns the login is responsible for all of them.
• Meridian staff can open your account to help you, at your request or to fix a fault. Every such session is logged with who, when and why, and a banner shows while it is happening.
• Tell us at once at info@meridianseo.ai if you think your account has been used without your permission.
• The no-cost QR code generator is a limited account for tracked QR codes: up to 10 codes, for as long as the account is open, with no charge and no card. We may pause or remove a code that sends people to a harmful or misleading page, and we may close an account that is used to do so (Section 9). The account does not include the AI website builder or any AI tool paid for by Meridian.

4. Fees, payment and refunds

• You pay through PayPal or a card processor or, for a creative job through a marketplace, through that marketplace. Card details go to them, never to us. Prices are in US dollars and exclude any sales tax we are required to collect.
• The Foundation Build and the Signature Build are paid half at signing and half at launch approval; each half is non-refundable once the work it covers has begun.
• The Website AI Assessment is paid before it runs, and you choose how: in full at checkout; through PayPal's own pay-over-time option where PayPal offers it to you and approves you, in which case your installment terms are with PayPal and not with us; or split into two payments of $500, the second of which is due before the assessment begins. The first 100 paid assessments are sold at the Founders price of $1,000, and the price after that is $2,000. The price you pay is the price in effect when your payment is made, and an assessment already paid for keeps the price it was paid at. The price is the same whichever way you pay. A split assessment does not start until both payments are received, and an unused deposit is handled under the Refund Policy. Written engagements are paid on the schedule in their agreement. For example, the Done-For-You project pays a deposit at signing, a payment at design approval, a payment before launch, and the balance after launch approval, with each installment non-refundable once work on it has begun. Where an agreement offers a payment plan, as the 90-Day Evaluation, the Foundation Build and the Signature Build do today, you choose the monthly amount, at least one-tenth of the fee, and pay the full fee within 10 months of signing; work starts at your first payment, and a deliverable the agreement withholds until payment (a launch, for example) is released when the fee is paid in full. If an installment is more than 10 days late we email you a notice; after 3 notices without payment or a reply we may temporarily suspend the services until the account is current, which does not extend the term or waive the fee.
• Subscriptions, the plans we sell today and those we still service for earlier customers, renew monthly until cancelled from the dashboard (Billing → Cancel subscription) or by email, effective at the end of the paid period. The first paid month of every subscription carries the money-back guarantee in the Refund Policy, Section 1.
• Meridian One Page is sold first to a founding group of 500 paying customers, taken in batches. A founding customer's monthly price ($59) stays the same for as long as their subscription stays active without a break. If the subscription lapses or is cancelled, a new subscription is at the price in effect at that time. The one-time setup fee is charged once, at sign-up, and is not held at any price.
• If a payment fails or an account is not paid, your website stays live through the period you have paid for, or for up to 30 more days; then we may pause it until payment resumes. Pausing does not delete anything. After 90 days unpaid we may archive and then delete the account's content, and we will email you at least 14 days before we do.
• Charges from your own AI provider under a key you connected are between you and that provider.
• Refunds and cancellation are governed by the Refund Policy, which is part of these terms.

5. Category exclusivity

A Done-For-You client gets category exclusivity: for as long as the client remains an active client in good standing, Meridian will not take on a competing business in the same category in the same neighborhood market as that client's location, each as recorded in the signed agreement. Exclusivity is scoped per business location and per category, so a brand's second location in another neighborhood is its own engagement and its own exclusivity zone. This is a contractual commitment in the signed agreement, not a marketing statement, and it is what "one business per category, per area" means everywhere we say it.

6. Your content and your customers' data

• You own your business information, the materials you give us, your domain name, and the website content created for you under an engagement. You also own the personal data of your customers that our software collects for you: leads, bookings, calls, chats, loyalty members.
• You give us the right to host, copy, process, display and back up that content and data as needed to provide the service, and to show your completed website in our portfolio unless you tell us in writing not to.
• You are responsible for having the rights to what you upload, for the accuracy and legality of what you publish, and for the notices and consents your own customers need: a privacy policy on your site, telling callers a call may be recorded where the law requires it, and consent before marketing texts.
• If you collect sign-ups through a funnel page we host for you, you may email those people only if they ticked your own consent box on that page, and you must honour every unsubscribe. If a list breaks this, we may stop sending for that list.
• When you leave, you can export your website content and your data; ask us and we will provide it in a common format.
• We may remove or refuse content that breaks the law, infringes someone's rights, or breaks Section 9, and we will tell you when we do.

7. Our platform

Meridian keeps all rights in the Meridian platform, software, designs, templates, tooling, brand and know-how used to deliver the service. You may use the platform for your own business while you have an account. You may not copy, resell, sublicense, reverse-engineer or scrape it, remove our notices, or use it to build a competing service. Feedback you give us may be used without obligation.

8. AI-generated content, and what nobody can promise

• Some of what we produce is written or generated with AI and reviewed by a person; the Website AI Assessment's report, including its Revenue Leak Report, is 100% AI-generated and is sold as such, the Google Business Profile Report included with it is prepared by Meridian's owner within 72 hours, and the in-depth SEO audit included with it is prepared by hand by Meridian's owner, with AI tools assisting. Where AI answers your customers first, by chat, Telegram, text or phone, it introduces itself as an assistant and a person can take over.
• You review AI-drafted content before it is published under your name. AI can be wrong; check facts, prices and claims about your own business.
• We do not guarantee rankings, traffic, leads or revenue. Search engines and AI services change their systems without notice, and we are not responsible for their decisions, including a suspended listing or a de-indexed page. What we promise is the work described in your agreement, done as described.

9. Acceptable use

We do not build, host or promote businesses in these categories: retail sale of cannabis or THC products, alcohol retail (liquor stores and direct-to-consumer breweries or distilleries; restaurants with a wine list are fine), sex shops and adult entertainment, and firearms or ammunition retail. Our intake screens for them, and a request in one of these categories is declined or reviewed by a person.

You also may not use Meridian to: break the law or someone else's rights; publish false, deceptive or defamatory content; send spam or messages to people who did not agree to receive them; upload malware or try to break into our systems or another customer's account; use the AI features to generate abusive, harassing or illegal material; impersonate another person or business; or interfere with the service for others. We may suspend or end an account that does, as described in Section 13.

10. Messages and communications

We will contact you about your account and your engagement by email (for a creative job through a marketplace, through that marketplace), and by text or Telegram if you use those channels with us. If you give Garnett, Meridian's owner, your mobile number in person and ask him to text you something, he may text you from his own phone, with a link to a private page about your business; reply STOP and he will not text you again. You can unsubscribe from marketing at any time; service messages continue while you have an account. If you enable the AI receptionist, the concierge or text messaging for your business, you are responsible for the notices and consents your customers need, and for how you use the transcripts and recordings we store for you.

11. Third-party services

Meridian works with other companies' services: Google (Search Console, Analytics, Gmail, Calendar, Business Profile, YouTube), Shopify, PayPal, a card processor, voice and SMS providers, Telegram, and the AI providers described in the Privacy Policy. Their terms apply to your use of them, and we are not responsible for their availability, changes or decisions. If you connect your own AI provider key, that provider's terms and charges are yours.

12. Hosting, availability and support

• We host websites we build on the Meridian platform. We work to keep the services available. We give no uptime figure and no service credit for downtime. Scheduled maintenance, third-party outages and problems with your own domain or DNS are outside our control.
• We back up our database on our provider's schedule, but you should keep your own copies of anything you cannot afford to lose.
• Support is by email and from the dashboard. Response times, where promised, are in your agreement.
• We may change or retire features. If a change materially reduces what you paid for, we will tell you and work out a fair adjustment.

13. Term, suspension and ending the agreement

• You can close your account at any time from the dashboard or by email. Fees already due stay due; refunds follow the Refund Policy and your agreement.
• We can suspend or end your access if you break these terms, do not pay, put other customers or the platform at risk, or if the law requires. We will tell you why and, where the problem can be fixed, give you 15 days to fix it.
• When an account ends, your website is paused and your data kept as Section 4 describes. Sections 6, 7, 8, 14, 15, 16 and 17 survive.

14. Disclaimer of warranties

Except as expressly stated in these terms or in your signed agreement, the service is provided "as is" and "as available", and Meridian disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or without errors, or that any particular result will be achieved.

15. Limitation of liability

To the fullest extent the law allows, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost business, arising out of or relating to these terms or the service. Meridian's total liability arising out of or relating to these terms will not exceed the fees you actually paid to Meridian in the three months preceding the event giving rise to the claim. Meridian is not liable for the acts, omissions, outages or policy decisions of third-party platforms, including search engines and AI services. Nothing here limits liability that cannot be limited by law.

16. Indemnification

You will defend and indemnify Meridian and its members, employees and contractors against claims, damages and reasonable costs arising from your content, your business, your use of the service in breach of these terms, or your violation of the law or of someone else's rights. We will tell you promptly about any such claim and cooperate with you at your cost.

17. Governing law, venue and disputes

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Before either of us starts a lawsuit, we agree to try to resolve the dispute by talking: write to info@meridianseo.ai and we will discuss it in good faith for 30 days. If that fails, the state and federal courts located in New York County (Manhattan), New York, have exclusive jurisdiction and venue, and each party knowingly and voluntarily waives any right to a trial by jury. Either party may still bring a qualifying claim in small-claims court.

18. Changes to these terms

We may change these terms. We will post the new version with a new date and email account holders at least 14 days before a material change takes effect. Using the service after that date means you accept the change; if you do not, close your account before it takes effect. A signed agreement is not changed by an update to these terms.

19. General

• These terms, the Privacy Policy, the Refund Policy and any signed agreement are the whole agreement between us about the service and replace earlier discussions.
• If a court finds part of these terms unenforceable, the rest stays in force and the part is read as narrowly as needed to be enforceable.
• If we do not enforce a term right away, we can still enforce it later.
• Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations.
• You may not assign these terms without our written consent; we may assign them to a successor of our business, who must honour them.
• Notices to us go to info@meridianseo.ai; notices to you go to the email on your account.
• These terms are published in English, Spanish and French. If the versions differ, the English version controls.

20. Contact

Meridian SEO, LLC
157 Columbus Ave Floor 4, New York, NY 10023
Email: info@meridianseo.ai